If customers must travel today and are already at the airport, they can rebook on another airline by visiting an American Airlines agent or by going to the other airline's ticket counter with their electronic ticket number. We have made several options available to our customers:
Our systems have been fully restored, however we expect continued flight delays and cancellations throughout the remainder of the day. The airline added that reservations could also not be modified until the system was back up.Īmerican Airlines said the system was 'fully restored' in an update on its Facebook page shortly after 1:30 p.m. The systemwide delay, which started this morning, grounded all flights for several hours, according to the airline's tweets. A major computer fail at American Airlines brought down the company's reservations system, leaving passengers stranded for several hours.
